Policy Declaration for Health Apps
Selling Beauty & Wellness / Health-Maintaining Products (Non-Medicinal)
1) General App Information
- App Name: Dawai Plus Pharmacy
- Company / Owner Entity: Dawai Plus Pharmacy
- Country / Service Coverage: Saudi Arabia
- App Type: E-commerce application / online store for selling beauty, personal care, and non-medicinal wellness products.
- Target Audience: Users who wish to purchase personal care, beauty, and general wellness products. The app is not intended for medical diagnosis, treatment, or clinical follow-up.
2) Scope of Products and Services
The Dawai Plus Pharmacy app allows users to browse and purchase products within the beauty, personal care, and non-medicinal wellness categories. This may include (subject to store availability):
- Beauty & Personal Care: skincare, hair care, perfumes, cosmetics, and daily care tools.
- Hygiene & Daily Care: personal hygiene items and general care products (non-medicinal).
- Mother & Baby Products: diapers, care essentials, and child-appropriate products based on the age guidance stated on product packaging.
- Non-Medicinal Wellness Products: products supporting a healthy lifestyle without medical or therapeutic claims (general wellness/comfort items).
Important Clarification (for accuracy and compliance):
- The app does not sell prescription medications.
- The app does not sell or promote over-the-counter (OTC) medications.
- The app does not provide pharmacy treatment services, and does not offer medication selection, dosage instructions, or any medication guidance for users.
3) What the App Does NOT Provide (Clear Service Limits)
Dawai Plus Pharmacy is not a medical app and does not provide medical services directly or indirectly. Specifically, it does not:
- Provide medical diagnosis for any health condition.
- Provide medical treatment or make claims related to curing or preventing diseases.
- Provide personalized medical advice based on user symptoms or health data.
- Calculate medication dosages or generate “prescriptions,” “treatment alternatives,” or “drug guidance.”
- Perform clinical monitoring or interpret health indicators (e.g., blood pressure, blood sugar, heart rate) as a medical service, nor draw medical conclusions from such data.
- Use sensitive health data (e.g., diagnoses, lab results, private medical information) to provide therapeutic recommendations or medical decisions.
The app’s function is limited to e-commerce and presenting product information as stated on the product label and official manufacturer sources.
4) Health Claims & Advertising
Dawai Plus Pharmacy commits to:
- Avoiding any medical/therapeutic/preventive disease claims (e.g., “cures,” “treats,” “doctor alternative,” “prevents disease,” etc.).
- Restricting product descriptions to cosmetic/general care/wellness features as stated on the label or by the manufacturer, without turning them into medical claims.
- Avoiding misleading advertising that suggests medical outcomes or effects on disease conditions.
5) In-App Content (No Health Blog or Health Advice)
- The app does not contain a blog and does not publish health articles or health advice.
- The available content is limited to product images, name, price, general specifications, and usage/warnings as provided on packaging or by the manufacturer.
- The app does not provide personalized recommendations based on the user’s health information.
6) Safety & Responsible Use
Dawai Plus Pharmacy provides a responsible shopping experience, including:
- Displaying general usage warnings when available (e.g., allergies, pregnancy/breastfeeding, children), in general wording aligned with the product label.
- Encouraging users to read product labels, warnings, instructions for use, and storage guidance.
- For special situations (e.g., known allergies, pregnancy/breastfeeding, or simultaneous use of multiple products), users are encouraged to consult a licensed professional when needed.
- Not encouraging misuse or excessive use, and not presenting products as solutions for medical problems or diseases.
7) Special Categories (Children, Pregnancy, Allergies, Chronic Conditions)
- Products are to be used according to the age range and guidance stated on product packaging/manufacturer instructions.
- For pregnant/breastfeeding users, children, people with allergies, or chronic conditions: users are reminded to follow label warnings and consult a licensed professional when needed, especially for products with specific warnings.
- The app does not collect sensitive health data from these categories for the purpose of medical recommendations or treatment decisions.
8) Ordering, Payment, Delivery & Quality
- Prices, quantities, and available details are clearly displayed before checkout.
- Product quality and validity depend on approved suppliers/partners and proper storage/supply practices (e.g., “local supply chain / approved partners,” if applicable).
- Return/exchange policies are applied according to local laws and store terms to protect consumer rights.
9) Privacy & Data Policy (Brief Statement in this Declaration)
- The app collects only data necessary to provide the service, such as name, contact number, delivery address, order details, and payment data via a payment provider (if applicable).
- The app does not collect sensitive medical data (e.g., diagnoses or lab results) as a condition of using the app.
- Data is not used to provide “medical decisions” or “treatment recommendations.”
- Data is protected according to the published Privacy Policy within the app/store listing, using appropriate security measures.
10) Compliance with Regulations & Standards
Dawai Plus Pharmacy commits to:
- Complying with app store policies related to health apps, medical content, and advertising.
- Complying with local regulations governing the sale of consumer/beauty products within the operating scope.
- Removing or modifying any product or description proven to be misleading, contain disallowed claims, or violate regulations.
11) Medical Disclaimer
Clear notice to users:
All content displayed in the Dawai Plus Pharmacy app (including product descriptions and information) is for commercial display and selling purposes only and does not constitute medical diagnosis, medical treatment, or a substitute for consultation with a licensed professional.
If the user experiences symptoms, allergies, special conditions, or any adverse reaction after using any product, they should consult a licensed professional. In emergencies, users must contact local emergency services immediately.
12) Contact Information & Complaints
For inquiries or reports related to a product or content in the app:
